A consumer who is armed with information and is narrowing down his choices and comparing the pros and cons of each remaining option is in the ________ step of the consumer decision-making process
A) problem recognition
B) information search
C) evaluation of alternatives
D) product choice
E) postpurchase evaluation
C
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Dana Klammer is the manager of the Cutting Department in the Northwest Division of Steel Products. Which of the following costs is Dana's controllable cost?
A) Salaries of cutting workers B) Cost of electricity for the Northwest Division C) Lumber Department hauling costs D) Vice president's salary
______ is impression management done for pay.
Fill in the blank(s) with the appropriate word(s).
To close more sales, it is essential that the professional salesperson does all of the following EXCEPT:
A. consider the customer's point of view. B. ask for the order and remain quiet. C. limit order requests to twice per call. D. leave the customer's place soon after taking the order. E. tailor a close to each prospect and sales call.
After the 2011 tsunami hit the coast of Japan, Tokyo Electric Power informed its employees as to the dangers and consequences of working on the nuclear power reactors and gave them the option to voluntarily agree to work on the reactors. By allowing employees to voluntarily agree to work on the reactors and not forcing them to do the work, the organization was ensuring the employees’ ___________.
A. right to life and safety B. right of free consent C. right to privacy D. right of free speech E. right to due process