Customer service professionals greatly improve their ability to build customer loyalty based on their ability to understand two kinds of insights. Describe these
What will be an ideal response?
Two kinds of insight the text encourages are:
• Developing awareness of potential turnoffs customers may experience with the company or organization
• Being aware of (or in tune with) changing trends in dealing with customers and their needs
You might also like to view...
Members of cultures with a strong group orientation do not value privacy as much as do members of cultures with what orientation?
A. collectivistic B. laissez-faire C. individualistic D. hermetic
When a check is issued, the party being paid the cash is referred to as the ________.
A) payee B) maker C) bank signatory D) depositor
When preparing a sales presentation to a prospect with a thinker personality, a salesperson should pay attention to all of the points, EXCEPT?
A. Prospect will probably desire an option that meets all of their criteria. B. Prospect will probably desire a discussion that helps facilitate a decision. C. Prospect will probably desire to understand the details. D. Prospect will probably desire being presented with many precise options. E. Prospect will probably desire an organized, detailed discussion and presentation.
Vithika just explained a new assignment to Todd. He stated that he would begin work on it immediately. Vithika said, “Just to make sure I explained this assignment correctly, could you tell me what you are going to do?” Vithika is asking Todd to engage in ______.
A. arbitration B. paraphrasing C. negotiation D. mediation