Business-level outcomes chosen to measure the overall value of training or learning initiatives are referred to as ________.
A. goals
B. values
C. business strategies
D. metrics
Answer: D
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Liability is imposed on an agent who has exceeded his authority on the basis of a(n):
A. definitive warranty of authority. B. implied warranty of authority. C. actual warranty of authority. D. direct warranty of authority.
Home security services and accounting services are classified as ________
A) tangible services performed on the customer B) intangible services performed indirectly on the customer C) tangible goods delivered to the customer D) tangible services performed on the customer's possessions E) intangible services performed on the customer's possessions
As a business grows or evolves it is necessary for the accounting system to
A) stay the same according to the consistency principle. B) completely change computerized accounting systems and simplify to a manual system. C) completely change all manual accounting systems to one that is computerized. D) adapt or modify to meet the specific needs of the business.
Which of the following statements is most accurate for why people undertake or accept change initiatives?
a. People undertake change for the money b. People undertake change when they believe that the benefits outweigh the costs c. People undertake change when they are completely confident they are prepared and it is the right step for the organization d. People undertake change to build their resumes and experience