Organizational climate is:
a. another term for culture.
b. the environment in which the business competes.
c. the observable manifestation of culture.
d. most valuable when it is outward looking.
e. the foundation for innovation.
C
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Service ________ means that the quality of services depends on who provides them as well as when, where, and how they are provided
A) intangibility B) inseparability C) variability D) perishability E) heterogeneity
How does the text define “business gratuity”?
a. “a present, gift, hospitality, or favor for which fair market value is not paid by the recipient” b. “a present, gift, hospitality, or favor specifically given by a non-employee for preferred treatment from an employee” c. “a non-contractual compensation by a nonemployee in expression of gratitude for well-performed services or superior products” d. “profits incurred by employees that are not a part of the regular commerce of an organization”
The major proportion of a retailer's promotional effort should be directed at its primary trading area
Indicate whether the statement is true or false
Grant funds received before time requirements are met, but after all other eligibility requirements have been met, should be reported as an asset and a deferred inflow of resources by the recipient.
Answer the following statement true (T) or false (F)