Which of the following techniques should the manager use when talking with the low-performing employee?
a. Reassure him that this conversation is not reflected in his evaluation.
b. Compare her performance to that of the high-performer.
c. Describe the observations and be sure he knows the consequences.
d. Allow no explanations for her actions since she is so good at citing blame.
ANS: C
Accurate descriptions and consequences must be included in the conversation. The other options do not present a way of conversing with the low performer.
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