The ________ self represents information about ourselves that others know but we do not
A) hidden
B) unknown
C) blind
D) open
Answer: C
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Research shows that males learn to be less expressive in facial expressions compared to females as early as ______.
a. preschool b. elementary school c. middle school d. high school
Answer the following statements true (T) or false (F)
1. Voice qualities include all of the features of speech not directly related to the verbal message. 2. When a speaker uses hand movements to demonstrate how he or she grabbed someone, the speaker is using deictic gestures. 3. Parentese is an example of an arbitrary communication code. 4. Researchers have discovered that the three vowel sounds common to the “universal language” of parentese are eee, aah, and waah. 5. Studies show that blind speakers gesture as much as fully sighted speakers do.
Answer the following statement(s) true (T) or false (F)
1. CRM usually refers to the software used to manage customer relationships. 2. Successful CRM is a divergence from traditional direct response marketing, database marketing, and online marketing. 3. Every direct marketing effort contains the elements of the list, the offer, and the pitch. 4. There are few things as certain as the effects of lumpy mail. If there’s a mysterious bulge in a letter, it will get opened. 5. To write an effective e-mail, your first paragraph or two should contain a miniversion of your whole e-mail.
In cultures where power distance is small, people tend to assume that those in power do not deserve it.
Indicate whether the statement is true or false.