Words like mistake, failure, damage, refuse, and deny carry negative connotations and should be avoided when possible.?
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True
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Which is a primary responsibility of a service desk?
A. Resolving any and all incidents on the first call B. Researching complex issues for level two analysts C. Acting as a single point of contact for support issues D. Solving any and all problems in a timely manner
An outside firm selected to provide services to an organization is called a
a. contract vendor. b. lessee. c. network organization. d. centralized insourcer.
Ramon speaks from notes, as instructed, during his first classroom speech. Even though he is not reading his speech, he rarely looks up at his audience. What advice could you give Ramon about eye contact in his presentations?
a. Look at the entire audience and hold the gaze of individuals for only 1 or 2 seconds. b. Eye contact is not necessary if your speech is well written and you deliver it articulately. c. Look over the audience’s heads at the back wall to simulate eye contact. d. Look up briefly when you pause between sentences.
The most important single measure of a location's and site's value is the number and type of people passing by it
Indicate whether the statement is true or false