Rebecca’s manager has asked her to attend training on the department’s new process for completing purchase orders and soliciting bid proposals. However, Rebecca likes the current process for doing these tasks and sees no reason to change it. Therefore, she refuses to attend the training. It appears that Kathleen’s ________ to attend training is low.
A. time
B. need
C. self-efficacy
D. willingness
E. determination
D. willingness
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Under the common law theory of strict liability, defendants cannot be held liable if they can prove they exercised reasonable care
Indicate whether the statement is true or false
Which of the following is NOT a recommended approach for companies to use in closing service gaps?
a. They involve their customers in the service-design process. b. They make service improvements to respond to changes in the market. c. They use teamwork to foster service excellence and continuously improve it. d. They lower prices.
The process that facilitates the placement of orders and identifies, attracts, and builds relationships with external customers is called the:
A) customer relationship process. B) new service development process. C) order fulfillment process. D) supplier relationship process.
Which of the following is an example of incidental damages you might be awarded if you are wrongfully terminated from your job?
A) The costs of psychological counseling. B) The costs of mailing resumes to prospective employers. C) The costs of a new wardrobe for future interviews. D) The costs of cosmetic surgery.