Victory speeches often occur after hard-fought battles or competitions that

require endurance.

Indicate whether the statement is true or false.


Answer: T

Communication & Mass Media

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All of the following are examples of influential particular others EXCEPT

a. siblings. b. cyberbullies. c. day-care providers. d. parents. e. None of these are exceptions.

Communication & Mass Media

In her speech about how to handle decreased funding in higher education, Susan compared her university's situation to another university in her state. She is using a(n)

A) figurative analogy. B) narrative. C) definition. D) literal analogy.

Communication & Mass Media

Effective customer relations entail separating the issues from the emotions because rude customers may have legitimate complaints and only be expressing frustration

Indicate whether the statement is true or false

Communication & Mass Media

Positive labeling from family members, friends, teachers, and coaches

a. can enhance the self-concept. b. can enhance the blind quadrant. c. has no effect on self-concept. d. has no effect on self-esteem. e. can damage the self-image.

Communication & Mass Media