In 1973, the U. S. Department of Defense initiated a research program designed to investigatge techniques and technologies for interlinking networks. This program was called:
a. NASA
b. eBay
c. Protocol Patrolling
d. Internetting project
e. ENIAC
d. Internetting project
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In customer service, many people do not always act the way you want them to. Hence, for those in customer service, ________.
A. adaptability is crucial B. isolation from such customers is essential C. behavior studies are a waste of time D. controlling others' behavior is necessary
The Bankruptcy Reform Act of 2005 made it easier for consumers to declare bankruptcy.
A. True B. False
Explain the causes of illegal and unethical behavior
Jody loaned her neighbor, Phil, her snow blower. Phil set it near his driveway and later accidentally ran over and destroyed it. In a suit to recover damages, Jody as plaintiff has the burden of proving that Phil was negligent and caused the destruction of her snow blower.
Answer the following statement true (T) or false (F)