Answer the following statements true (T) or false (F)
1. Eye contact is a constitutive rule than counts as paying attention.
2. Over half of interpersonal messages are conveyed nonverbally.
3. Nonverbal communication cannot substitute part of a verbal message.
4. Nonverbal cues can conflict with what is being said.
5. Kinesics refers to how people use their voices to communicate and express themselves.
1. True
2. True
3. False
4. True
5. False
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The brand equity of many oil companies is lower when associated with oil spills or controversial drilling practices. Which type of brand liability does this best represent?
A) customer dissatisfaction B) poor record on social issues C) product or service failures D) inadequate product line development E) poor product conformance
In a simple random sample, ________
A) every member of the population has a known and equal chance of selection B) the population is divided into mutually exclusive groups (such as blocks), and the researcher draws a sample of the groups to interview C) the researcher selects the easiest population members from which to obtain information D) the population is divided into mutually exclusive groups and random samples are drawn from each group E) the researcher finds and interviews a prescribed number of people in each of several categories
In the context of the Boston Consulting Group (BCG) growth-share matrix, if one of the strategic business units of a conglomerate is categorized under dogs, the management should
A. hold the business till it turns into a star. B. provide more human resources to the business. C. divest the strategic business unit. D. infuse more capital into the strategic business unit.
Answer the following statement(s) true (T) or false (F)
1. Criminal law is concerned with compensating the victims of crimes. 2. Both slander and libel are known as negligence torts. 3. Under strict product liability the business is responsible for any damages regardless of negligence. 4. All contracts are agreements, but not all agreements are contracts. 5. Consideration is something that is offered and received by both parties to a contract.