First National Bank of Chicago tracks 650 service quality measures relating to timely, accurate and responsive service. The measures include speed of telephone answering, number of abandoned calls, turnaround time on inquiries and the speed at which the bank transfers securities. The measures used by First Bank of Chicago are ________ measurements.
A. Hard
B. Formal
C. Informal
D. Basic
E. Tangible
Answer: A
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In ________, the target population is first divided into mutually exclusive and collectively exhaustive subpopulations, or clusters
A) stratified sampling B) simple random sampling C) systematic sampling D) cluster sampling
Management is the
A. method of creating goodwill through social relationships. B. process of working with people and resources to accomplish organizational goals. C. introduction of new goods and services. D. method of executing, responding, and delivering results in a fast and timely manner. E. technique of keeping costs low enough so the company can realize profits and price its products at levels that are attractive to consumers.
Type A people accept situations and work within them rather than fight them competitively.
Answer the following statement true (T) or false (F)
Discount stores are retail chains that compete on the basis of low prices, high turnover, and high volume. Name and briefly describe four types of discounters, and give an example of each type.
What will be an ideal response?