______ describes routine altruistic acts that increase productivity and build trusting relationships in the workplace.
Fill in the blank(s) with the appropriate word(s).
Organizational citizenship behavior
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When testing a hypothesis, if the computed value is 39.7 and the critical z is 1.96, then:
A) the hypothesis is not supported B) the hypothesis is supported C) the critical z value needs to be changed D) a major assumption has been violated E) no statement can be made about the hypothesis based on this information
The key component of a flawless service experience is ______.
a. the way the service is delivered b. when the service is delivered c. all elements of the delivery system are integrated d. receiving no complaints from customers
Everett, Miguel, and Ramona are partners, sharing income 1:2:3. After selling all of the assets for cash, dividing losses on realization, and paying liabilities, the balances in the capital accounts are as follows: Everett, $50,000 Cr.; Miguel, $40,000 Dr.; and Ramona, $30,000 Cr. How much cash is available for distribution to the partners?
A) $120,000 B) $30,000 C) $40,000 D) $90,000
Customer preferences are permissible with regard to ________
a) women's health clubs b) servers in sports bars c) hospital nurses d) all e) none