Organizations derive much of their new business through _____, which are recommendations from satisfied customers
Fill in the blank(s) with correct word
referrals
Referrals are recommendations from satisfied customers. Organizations derive much of their
new business through referrals.
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An excellent check on the clarity of the report is ________
A) limit the report to no more than 100 pages B) limiting the report to 50 pages C) having 2 people write the report D) putting it on the web for unsolicited comments E) having 2 or 3 people who are unfamiliar with the report read the report and give comments
The author defines organization development (OD) as ______.
a. an effort (1) planned, (2) organizationwide, and (3) managed from the top, to (4) increase organization effectiveness and health through (5) planned interventions in the organization’s “processes,” using behavioral-science knowledge. b. being based on (1) a set of values, largely humanistic; (2) application of the behavioral sciences; and (3) open-systems theory, organization development is a systemwide process of planned change aimed toward improving overall organization effectiveness by way of enhanced congruence of such key organizational dimensions as external environment, mission, strategy, leadership, culture, structure, information and reward systems, and work policies and procedures. c. the process of increasing organizational effectiveness and facilitating personal and organizational change through the use of interventions driven by social and behavioral science knowledge. d. the process by which change is conducted and in which a change agent is more effective.
Who does the primary work of adaptive work when in the holding environment?
A. followers B. leaders C. leaders and followers equally D. the organizational structure
A grocery store has an average sales of $8000 per day. The store introduced several advertising campaigns in order to increase sales. To determine whether or not the advertising campaigns have been effective in increasing sales, a sample of 100 days of sales was selected. It was found that the average was $8200 per day. From past information, it is known that the standard deviation of the population is $1500. The correct null hypothesis for this problem is
A. ?< 8000. B. ?? 8200. C. ? = 8000. D. ?> 8200.