Define emotions. Identify five positive and five negative emotions. Give examples of two strong emotions you felt recently. What caused these emotions? Who were they directed at? How did you handle these emotions?

What will be an ideal response?


Student examples will vary. A sample answer follows: Emotions are states of feeling that are often intense, last for only a few minutes, and are clearly directed at (and caused by) someone or some circumstance. According to affective events theory, these emotions can create the ebb and flow in satisfaction levels and can also trigger spontaneous behaviors. For example, positive emotions may trigger spontaneous instances of citizenship behavior, whereas negative emotions may trigger spontaneous instances of counterproductive behavior. Positive emotions include joy, pride, relief, hope, love, and compassion. Negative emotions include anger, anxiety, fear, guilt, shame, sadness, envy, and disgust. For example, recently I felt angry at a teammate on my school's basketball team because he kept on taking shots and didn't set up plays for others often enough. I told him that I thought he was playing selfishly and mentioned the situation to my coach. Also, I felt happy when I was given a surprise birthday party. I thanked my friends for giving the party.

Business

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In a common-sized income statement, each item is expressed as a percentage of net income

a. True b. False Indicate whether the statement is true or false

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The perceived benefits, both monetary and nonmonetary, that customers receive from a product compared with the cost associated with obtaining it is referred to as

A. customer value. B. a marketing exchange. C. the marketing mix. D. benefit segmentation. E. relationship marketing.

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Mike is arrested at a warehouse in North Industrial Park and is charged with the crime of theft. Mike will be prosecuted by

a. the owner of the warehouse. b. the owner of the property that Mike is charged with stealing. c. a public official. d. any third party unrelated to Mike, the property, or the crime.

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The APA allows a court to prevent or undo any unauthorized action by an agency through_______ of most agency actions

Fill in the blank(s) with correct word

Business