What are the key steps to a performance appraisal?
The first step is to be prepared. Both the manager and employee should take the appraisal process seriously and put forth a sincere effort in completing their written evaluations. The next step is to set the tone. The manager should show commitment and partnership toward working together over the next year. Then the interview is conducted. During the interview, the manager should show appreciation, be candid, compare performance to goals, come up with a workable plan, and document everything. Finally, the manager should follow up throughout the year to see how the plan is moving forward.
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Carl, an office supply salesperson, determined during the preapproach process that a prospect could save 25 percent yearly by purchasing a bulk order of 30 units of Carl's general supplies kit. Carl has defined this advantage while developing a(n):
A. customer profile. B. value analysis. C. customized marketing objective. D. customer benefit plan. E. individualized sales call objective.
The more two people are alike in terms of cultural and linguistic differences, the greater the likelihood that there will be communication breakdowns
Indicate whether the statement is true or false.C
In the context of SWOT analysis, which of the following best exemplifies a firm's internal weakness?
A. increased competition in the industry where the firm operates B. irregularity in the raw materials supply throughout the industry C. decline in the firm's market share D. fall in the purchasing power of the firm's customers
The traditional model of job control unionism which dominated the U.S. workplace in the 20 th century has been criticized for encouraging or creating all of the following except:
A. Lack of flexibility in production processes. B. Inattention to quality of production. C. Worker apathy toward work and business. D. Subjective and arbitrary treatment in the workplace.