Which of the following organizations is known to have a strong innovative culture?
a. Burger King
b. U.S. Postal Service
c. Google
d. Sears
c. Google
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Sales quotas are specific sales goals that salespeople are required to meet
Indicate whether the statement is true or false
Creating a first impression includes all EXCEPT which of the following?
a. Being pleasant and respectful to everyone you meet b. Showing up on time c. Answering questions completely, honestly, and positively d. Taking the lead in the interview e. Providing explanations to the answers you provide
A random assignment in an experiment means that any individual or unit of the study population has an equal and independent chance to be part of an experiment or control group.
a) True b) False
To be effective, complaint solicitation requires:
A. Valid and reliable service questions B. Rigorous recording of numbers and types of complaints through many channels C. An individual complainer to have no more than one complaint D. The company to treat the complaint as a snapshot of its service E. The same complaint be mentioned at least ten times before any action is taken