The concept of Six Sigma is facilitated through use of basic and advanced quality improvement and control tools by teams whose members are trained to provide fact-based decision-making information
a. True
b. False
Indicate whether the statement is true or false
True
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What is one of the major concerns regarding the increasing use of technology in service and hospitality organizations, especially regarding customer information?
a. information overload b. expense of data analytics c. too much reliance on technology for decision making d. maintaining proper security and protection of collected data
Why should you calculate an effect size?
a. because you found statistical significance b. because effect size represents the practical significance of a finding c. because significance may be difficult to interpret for large samples d. all of the above
Which of the following is a core value of TQM?
A. Managers measure progress with feedback based on qualitative observations. B. The company promotes cooperation with vendors and customers to hold down costs. C. Processes are designed such that errors are detected and corrected immediately after they occur. D. A few, select employees in an organization are given training in quality. E. Methods are designed to meet the needs of external customers, not internal customers.
What was the primary use of statistics in ancient times?