What is one of the major concerns regarding the increasing use of technology in service and hospitality organizations, especially regarding customer information?
a. information overload
b. expense of data analytics
c. too much reliance on technology for decision making
d. maintaining proper security and protection of collected data
d. maintaining proper security and protection of collected data
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When interacting with people, Miranda is concerned with the other person's self-image, yet she also wants the other person to like her. According to face- negotiation theory, Miranda has ______.
A. mutual face concern B. negative face for other C. positive face concern D. self-face assertion
Maslow's levels of needs, in order from lowest (most basic) to highest level, are
A. self-actualization, esteem, love, safety, and physiological. B. safety, love, esteem, self-actualization, and physiological. C. physiological, safety, self-actualization, esteem, and love. D. physiological, safety, love, esteem, and self-actualization. E. safety, physiological, esteem, love, and self-actualization.
An outcome is almost always affected by more than one parameter.
Answer the following statement true (T) or false (F)
A ________ is a representation of the elements of the target population, which consists of a list or set of directions for identifying the target population
A) sampling frame B) census tract C) sampling unit D) hypothesis E) geodemographic template