The assembly time for a product is uniformly distributed between 6 and 10 minutes. The probability of assembling the product between 7 and 9 minutes is _____
a. 0
b. .50
c. .20
d. 1
b
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The aim of customer relationship management is to create not just customer satisfaction, but customer delight as well. Explain
What will be an ideal response?
Which of the following amounts of a flexible budget changes, within the specified relevant range, with changes in sales volume?
A) sales price per unit B) total fixed costs C) variable cost per unit D) total contribution margin
Which of the following is used to measure the difference between a customer's expectations of service quality and what actually occurred?
A) break-even analysis B) SERVQUAL C) the critical incident technique D) gap analysis E) SWOT analysis
The Acme Global Corporation plans to create new policies designed to better serve a more diverse customer base. What the Acme Global Corporation has in mind is a(n) ________ plan.
A. diversity B. affirmative action C. divergent thinking D. functional conflict E. anti-discrimination