Which of the following is NOT a feature of managing customer services?
a. customer profitability analysis
b. service failure and recovery
c. customer service measurement
d. stock on hand
d. stock on hand
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In a traditional volume-based cost system, total manufacturing costs are calculated by:
A. adding activity cost, direct material cost, and direct labor cost. B. subtracting manufacturing overhead from selling price. C. adding manufacturing overhead cost, direct materials cost, and direct labor cost. D. adding direct material cost and direct labor cost.
Maintenance costs at a Straiton Corporation factory are listed below: Machine-Hours Maintenance CostMarch3,627 $54,384April3,588 $53,980May3,637 $54,453June3,638 $54,491July3,572 $53,843August3,611 $54,196September3,644 $54,550October3,609 $54,181November3,669 $54,767 Management believes that maintenance cost is a mixed cost that depends on machine-hours. Use the high-low method to estimate the variable and fixed components of this cost. Compute the variable component first and round off to the nearest whole cent. Compute the fixed component second and round off to the nearest whole dollar. These estimates would be closest to:
A. $0.10 per machine-hour; $54,382 per month B. $9.53 per machine-hour; $19,801 per month C. $15.00 per machine-hour; $54,316 per month D. $9.12 per machine-hour; $21,309 per month
Robin works as a human resource manager for Banes & Obel. The company asks Robin to ensure that all suitable candidates including women and minorities are interviewed for open positions, but instructs her to not hire any minority applicants. When Robin reminds her supervisor that Title VII prohibits race discrimination she finds herself being removed from the interview process and all tasks
related to the hiring process. In the above case, Banes & Obel:? A) ?has not violated Title VII since there was no discrimination during the interview process. B) ?has not violated Title VII if they can prove the open positions in the organization were not suitable for minority candidates. C) ?has clearly violated Title VII by instructing Robin to not hire minority applicants. D) ?has not violated Title VII since Robin is no longer part of the decision-making process.
The divide and conquer strategy leads to identifying ________ for a project
A) milestones B) the critical path C) the pivotal path D) project management