Which skill of effective active listening involves using paraphrasing and reflection with the speaker?
A. Responding
B. Attending
C. Encouraging
D. Empathizing
Answer: A
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Appreciating diversity involves:
a. Truly valuing other people involves respecting and appreciating someone for their unique person and background. b. Taking part in cultural festivals and holidays c. Asking someone of a different background how and why they do things differently in order to learn more about them d. All of the above
The main difference(s) between Scientific Management or Taylorism and Classical Organization Theory was that Classical Theory focused on__________, whereas Scientific Management focused mainly on ______________
a. the whole organization; the individual worker b. management rights; worker rights c. the exception principle; breaking jobs down into small steps d. bureaucratic principles; the scalar principle e. a, b, and d are correct.
Two samples of data are collected and the sample means calculated. If the samples come from the same population, then:
A. Their means should be roughly equal. B. Their means should differ significantly. C. The experiment is unreliable. D. The difference between the samples we have collected is likely to be larger than we would expect based on the standard error.
Distractions can originate in
A) the environment in which we work. B) in our relationship with our friends. C) the use of our electronic tools. D) our attraction to old habits. E) all of these choices.