Which of the following financial instruments is not traded in the capital markets?
A) Debt with a maturity of less than one year
B) Bonds
C) Common stock
D) Preferred stock
Answer: A
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What term best defines the following type of stakeholder? “Continual source of business; professional relationship in contracting for, purchasing, and receiving goods or services.”
A. shareholders B. employees C. creditors D. suppliers
Short-term marketable securities are held for two separate and distinct purposes: (1) to provide liquidity as a substitute for cash and (2) as a non-operating investment. Marketable securities held while awaiting reinvestment are not available for liquidity purposes.
Answer the following statement true (T) or false (F)
What accesses organizational databases that track similar issues or questions and automatically generate the details to the CSR who can then relay them to the customer?
A. Contact center. B. Web-based self-service. C. Call scripting. D. None of the above.
Which of the following is not a problem when creating decision tables?
A) impossible situations B) too many conditions C) redundancy D) contradictions