Sometimes the way we interpret situations clashes with the interpretations of others, leading to confusion and misconception. Which barrier of communication does this describe?
a. Emotions
b. Information overload
c. Differing perceptions
d. Filtering
c. Differing perceptions
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If the present value of the net cash flows expected from a machine is less than its purchase price, the investment should not be made
Indicate whether the statement is true or false
How do Frederick Herzberg’s job satisfaction factors relate to Maslow’s hierarchy of needs?
a. Both address high-level psychological motivation factors and recommend that employers first provide these to employees before anything else. b. Neither consider the lack of basic physical needs like safety to be related to job dissatisfaction. c. Both address high-level social needs like self-esteem and self-actualization, though Herzberg calls them motivation factors. d. Both rank basic physiological needs as most important for happiness and engagement with work.
A service blueprint refers to a ______.
A. tool for analyzing processes that have high service content by specifying how the service will be provided B. technique that provides a dynamic view of a process using computers, multiple inputs, work centers, and processing techniques to help an operations manager look at the variability of a process under different conditions C. graphic used to analyze and design the flow of materials and information across multiple processes D. diagram that uses graphics to show all activities related to a process, including its inputs and outputs, decision points such as approvals and exceptions, and any cross-functional relationships
Businesses require or expect all of the following from a community EXCEPT ________
A) adequate municipal services B) inexpensive construction costs C) good labor supply D) reasonable degree of support for the business and its products