In determining whether discrimination against groups protected by the law has occurred, the Equal Employment Opportunity Commission (EEOC) considers the relevant labor market to be the:
A. geographical area from which the employer recruits.
B. geographical area within 30 miles of the employer.
C. nation in which the employer has his or her head office.
D. nations with which the employer trades.
Answer: A
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______ refers to the skills required to effectively communicate with people from different cultures who may, or may not, speak a different language.
a. Acquiring communications expertise b. Multicultural communications c. International communication effectiveness d. Culturally appropriate exchanges
When a customer raises a valid objection that cannot be answered with a denial, the salesperson should most likely take which of the following actions?
A) discuss superior benefits B) engage in back-pedaling C) begin a pricing approach D) re-start the presentation E) criticize the competition
The major difference between a consignment purchase and a memorandum purchase is based on _____
a. when title passes from seller to buyer b. when an item is paid for c. purchase price d. eligibility for cooperative advertising allowances
When writing a resignation letter to notify your employer of your intentions, you should ________
A) allow more than the standard two-week notice if you have a high or responsible position within the company B) offer thanks and end with a forward-looking statement C) remind the employer of your contributions D) follow all of these tips