Explain overall customer satisfaction according to the American Customer Satisfaction Index including the three measures
What will be an ideal response?
Overall customer satisfaction represents a cumulative evaluation of a firm's market offering rather than a person's evaluation of a specific transaction. The three measures of overall customer satisfaction include an overall satisfaction measure, a measure of the extent to which an offering's performance falls short or exceeds expectations, and a measure of the offering's performance relative to the customer's ideal product or service in the category.
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If the articles of partnership provide for annual salary allowances of $36,000 and $18,000 to X and Y respectively and net income is $30,000, X's share of net income is $20,000
a. True b. False Indicate whether the statement is true or false
What type of international nongovernmental organization (INGO) promotes a cause on a multinational basis?
A. global B. advocacy C. operational D. cause-related
An organization's employees' perception of and reaction to working conditions have implications for competitive advantage.
Answer the following statement true (T) or false (F)
Bering Rock acquires a granite quarry at a cost of $590,000, which is estimated to contain 200,000 tons of granite and is expected to take 6 years to remove. What journal entry would be needed to record the expense for the first year assuming 38,000 tons were removed and sold?
A) Debit Depletion Expense $112,100; credit Accumulated Depletion $112,100. B) Debit Amortization Expense $112,100; credit Natural Resources $112,100. C) Debit Depreciation Expense $93,158; credit Accumulated Depreciation $93,158. D) Debit Depletion Expense $93,158; credit Accumulated Depletion $93,158. E) Debit Depreciation Expense $98,333; credit Accumulated Depreciation $98,333.