Answer the following statement(s) true (T) or false (F)
1. Collective bargaining usually negotiates common employment conditions such as compensation, hours, and working conditions.
2. Union contracts do not contain grievance procedures.
3. Unions can be decertified through an election process.
1. True
2. False
3. True
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In the context of informative messages, what are the guidelines to be followed when writing step-by-step instructions?
What will be an ideal response?
A firm's cost of capital (WACC) represents the maximum rate of return that a firm can earn from its capital budgeting projects to ensure that the value of the firm does not decrease.
Answer the following statement true (T) or false (F)
A refrigeration and heating company–one that installs and repairs home central air and heating systems–has asked your advice on how to analyze their service quality. They have logged customer complaints. Here's a recent sampling
Use the supplied template to construct a conventional cause-and-effect diagram. Place each of the complaints onto a main cause; justify your choice with a brief comment as necessary. 1. "I was overcharged–your labor rates are too high." 2. "The repairman left trash where he was working." 3. "You weren't here when you said you would be. You should call when you must be late." 4. "Your repairman smoked in my house."5. "The part you installed is not as good as the factory original." 6. "Your repairman was here for over two hours, but he wasn't taking his work seriously."7. "You didn't tighten some of the fittings properly–the system's leaking." 8. "Your estimate of repair costs was WAY off." 9. "I called you to do an annual inspection, but you've done more–work that I didn't authorize."10. "Your mechanic is just changing parts–he doesn't have a clue what's really wrong." 11. "Your bill has only a total–I wanted to see detail billing." 12. "Your testing equipment isn't very new–are you sure you've diagnosed the problem?"13. "One of the workmen tracked mud into my living room."
Some retailers feel that their potential customers find certain prices appealing but that prices within certain ranges are seen as roughly the same, and thus price cuts within a given range will not increase the quantity sold (i.e., the demand curve is vertical within these "same price" ranges). These retailers would probably use ________ if they want to maximize profit.
A. prestige pricing B. bait pricing C. leader pricing D. psychological pricing E. average-cost pricing