Outline the beliefs of the various theories of ethics
?Utilitarian thinkers believe that the right decision maximizes overall happiness and minimizes overall pain.
Deontological thinkers believe that the ends do not justify the means. Rather, it is important to do the right thing, no matter the result.
With his categorical imperative, Kant argued that you should not do something unless you would be willing to have everyone else do it too.
John Rawls asked us to consider rules we would propose for society if we did not know how lucky we would be in life's lottery. He called this situation "the veil of ignorance."
Under the Front Page Test, you ask yourself what you would do if your actions were going to be reported publicly online or offline.
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The customer value perspective of the balanced scorecard addresses the things that an organization needs to do well to meet customer needs and expectations
Indicate whether the statement is true or false
The best action to take to resolve a customer complaint is to:
A) schedule a meeting with the customer B) pacify the customer by listening C) exceed customer expectations D) provide the customer with training E) encourage the customer to join a loyalty program
A smartphone, in addition to a laptop, ____ available to all staff members
A) were B) are C) is
Which of the following is true of the sales budget?
A) It provides sales data that is used to prepare financial statements for external reporting purposes. B) It captures the variable and fixed expenses of the business. C) It is used in the production budget. D) It shows the cost of expected production in a period.