A key purpose of the introduction is to gain _________ attention for your speech
Fill in the blank(s) with the appropriate word(s).
Answer: favorable
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__________ is the term for the descriptive characteristics of your audience
a. Psychographics b. Sizemographics c. Demographics d. Geographics e. none of the above
An authoritarian leader keeps tight control, makes all decisions, runs things by the book, sets schedules, and may use coercive or reward power
Indicate whether the statement is true or false.
Harlan opened his speech by saying, "Ah'm goin ta speak ta ya tuh-day 'bout yur sec'n 'men'ment raht
to bar arms." Harlan's lack of clarity in making sounds reflects poor A) inflection. B) enunciation. C) articulation. D) grammar. E) appearance.
Mary works as a customer service representative. She often has to deal with customers who are frustrated or angry. What could you suggest that would assist her in dealing with such customers?
a) Remain calm and try to empathize with the customer's situation b) Be enthusiastic and energetic. c) Plan for the customer's future needs and desires. d) Keep the customer notified about work-in-progress.