Higher-level _____ enable the use of English-like statements to accomplish a goal, and these statements are translated by special software into the machine language.
A. utility languages
B. assembly languages
C. procedural languages
D. programming languages
Answer: D
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When possible, which method of delivering bad news is usually the best choice?
A) Email B) Face-to-face C) Text D) Phone calls E) Letters
A refrigeration and heating company–one that installs and repairs home central air and heating systems–has asked your advice on how to analyze their service quality. They have logged customer complaints. Here's a recent sampling
Use the supplied template to construct a conventional cause-and-effect diagram. Place each of the complaints onto a main cause; justify your choice with a brief comment as necessary. 1. "I was overcharged–your labor rates are too high." 2. "The repairman left trash where he was working." 3. "You weren't here when you said you would be. You should call when you must be late." 4. "Your repairman smoked in my house."5. "The part you installed is not as good as the factory original." 6. "Your repairman was here for over two hours, but he wasn't taking his work seriously."7. "You didn't tighten some of the fittings properly–the system's leaking." 8. "Your estimate of repair costs was WAY off." 9. "I called you to do an annual inspection, but you've done more–work that I didn't authorize."10. "Your mechanic is just changing parts–he doesn't have a clue what's really wrong." 11. "Your bill has only a total–I wanted to see detail billing." 12. "Your testing equipment isn't very new–are you sure you've diagnosed the problem?"13. "One of the workmen tracked mud into my living room."
Answer the following statement(s) true (T) or false (F)
1. An “I win, you lose” mentality can be referred to as a silo mentality. 2. Lack of information visibility is a common obstacle to process integration. 3. Frequent demand forecast updating can contribute to the bullwhip effect. 4. The batching of orders is unlikely to increase the likelihood of the bullwhip effect occurring. 5. Demand variability can lead to order batching.
Define the terms systematic risk and unsystematic risk. Be sure to explain the difference between the two. Which type of risk can be diversified away? How do we measure the remaining type of risk?
Evaluate the statement: "If we could just make our investment portfolio large enough, we could completely eliminate risk and earn a market portfolio rate of return with the risk of a risk-free investment." What will be an ideal response?