Maura enters a gas station and points a gun at the clerk Nate. She then forces Nate to open the cash register and give her all the money. Maura can be charged with
a. burglary.
b. robbery.
c. larceny.
d. receiving stolen property.
B
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Answer the following statements true (T) or false (F)
1. Information embedded in the service environment should be hidden from customers. 2. Customer-provided information is another source of information guests can utilize to enhance their experience. 3. One way successfully utilized information systems can help service organizations make the delivery of the guest experience’s more effective is by allowing organizations to customize their guest’s experiences. 4. Hospitality organizations should adopt the newest technologies as quickly as possible.
Which of the following might be an example of the “glass ceiling” at work?
a. Several employees aged sixty or higher were passed over for promotions in favor of younger coworkers. b. An affirmative action program was challenged and defeated at the Supreme Court level. c. Only 20 percent of African-American employees at a law firm received promotions in a given year. d. Only 10 percent of executives at a major corporation are women.
According to the AMA's Code of Ethics, to acknowledge the basic human dignity of all stakeholders represents the ethical value of ________.
Fill in the blank(s) with the appropriate word(s).
Which of the following options is open to a litigant who wishes to make a claim in the
small claims court but the amount of the claim exceeds the current monetary jurisdiction of the court? A) consolidate the claim B) seek an increase in the monetary jurisdiction of the court C) seek unspecified damages against the defendant. D) waive the claim E) waive the excess portion of the claim