Many leaders view unexpected events as negative happenings that upset the regular work day. Instead, we need to see these surprises as learning experiences that will:
A. Offer challenges for staff to build their problem-solving skills.
B. Allow staff practice time with patients to manage their fears.
C. Seek advice from any physicians to troubleshoot the problems.
D. Provide staff the opportunity to determine they should not be nurses.
ANS: A
Feedback
A Correct because these unexpected hap-penings serve to improve staff skills in problem solving.
B Incorrect because staff do not need "prac-tice" time to help their patients but rather more experience to increase their skills with communication.
C Incorrect because nurses often are the ones advising the physicians, unless it is a very experienced physician.
D Incorrect because it is not the goal to talk nurses out of nursing.
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