Group membership is less powerful than one-on-one relationships as related to attraction and self-identity.
Indicate whether the statement is true or false.
Answer: False.
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Which strategy involves referring to the specific issue at hand, instead of discussing a general organizational problem?
a. Making messages concrete b. Making messages novel c. Using memory joggers d. Using listeners' frame of reference
What category of people do you know that is held to higher standards than others in the community? Why is that? What are the implications for what they can say or do?
What will be an ideal response?
All questions should be treated as a threatening challenge, even if they seem to be friendly.
Answer the following statement true (T) or false (F)
Emotional intelligence can benefit a group engaged in argumentation because members will know how to do all of the following EXCEPT
a) state arguments in a neutral rather than a combative tone of voice. b) show they are willing to work things out by talking over the issue rather than escalating it. c) calm down, tune in to their feelings, and be willing to share them with group members. d) look for an equitable way to resolve the dispute. e) ignore a highly argumentative group member.