Managers should not be concerned with business ethics because ethical behavior is inconsistent
with the primary goal of maximizing shareholder value.
Indicate whether the statement is true or false
FALSE
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Answer the following statements true (T) or false (F)
1. The “wow” word of mouth can be just as valuable or even more valuable than negative word of mouth because it can be used as testimonials on the company’s website. 2. Service failures can be turned into service wows due to a positive service recovery and eventually those guests could be turned into evangelists. 3. Yellow and black flags is a system designed for airlines to notice possible service failures and to assign them yellow for caution, possible failure, and black for eminent failure. 4. Employees should be encouraged and even rewarded for soliciting and reporting service failures even if they are their own failure.
When bonds are issued at a discount, the total interest cost of the bonds over the life of the bonds is equal to the amount of the
A) interest payments made over the life of the bonds minus the amount of issuance discount. B) issuance discount. C) interest payments made over the life of the bonds plus the amount of issuance discount. D) interest payments made over the life of the bonds.
For many advertisers, particularly those with small trading areas, newspapers and television advertising contain much wasted circulation
Indicate whether the statement is true or false
According to the ______ contingency approach of organizational structure, the contingencies that affect organizations operate in a similar fashion across cultures.
A. size B. technology C. culture-free D. strategy