All of the following are recommended strategies for service recovery except
A. finding a fair solution.
B. resolving problems quickly.
C. listening to the customer.
D. following procedural fairness when solving problems.
E. silencing an irate customer.
Answer: E
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Describe how a Corporate Computer Services Function can overcome some of the problems associated with distributed data processing
Which of the following prescriptions is part of the presentation strategy?
A) Build a strong prospect base by analyzing qualified customers. B) Prepare a presale presentation plan needed to meet objectives. C) Assume a role of mentor and associate. D) Project a positive sales image. E) Focus on relationships.
Organizations that encourage intrapreneurship face the obvious risk that this effort can fail.
Answer the following statement true (T) or false (F)
Potential for little preparation and the opportunity to be “in the moment” are advantages to which data gathering method?
a. interviews b. focus groups c. surveys/questionnaires d. observations