Of the customers that leave companies each year, which percentage leave because of bad customer service?
A) 70-80
B) 50-70
C) 35-50
D) 12-15
E) 8-10
B) 50-70
You might also like to view...
________ is a body of knowledge that tries to understand and predict consumers' reactions based on an individual's specific characteristics
A) Economic behavior B) Organizational behavior C) Buyer behavior D) Ethical behavior E) Census data
What are status symbols and what do they convey?
What will be an ideal response?
Answer the following statement(s) true (T) or false (F)
1. Interpersonal harmony is regarded as essential to test success across all societies. 2. There is no such thing as an interpersonal style that is culture neutral. 3. Mental models serve as a framework to understand encoding, understanding, and remembering information. 4. The relational mental models people use, influences their specific approach toward achieving their desired goals. 5. What Just Happened in That Meeting? Cultural differences were found in their ability to recall task-related information such as progress on the agenda or questions raised, although there was no significant difference in their memory for interpersonal dynamics.
With which of the following would you associate these words: ‘the environment determines success, not the resources controlled’?
a. Penrose b. Machiavelli c. Pericles d. Porter