Which of the following best describes relational returns?
A. the psychological returns people believe they receive in the workplace
B. one-time payments for meeting previously established performance objectives
C. all rewards received by employees, including cash compensation, benefits, and psychological returns
D. all forms of financial returns and tangible services that employees receive as part of an employment
E. programs that help employees better integrate their work and life responsibilities
Answer: A
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An alternate way to increase sales volume is to increase the usage rates among users by entering new market segments
Indicate whether the statement is true or false
Aggressive tactics (reminding supervisors of previous favors and offering to make sacrifices) had a positive effect on the outcome of salary negotiations of male employees and a negative effect on the outcome of salary negotiations of female employees.
Answer the following statement true (T) or false (F)
How would Terrance most likely benefit from aligning the sales process with the customer's buying process?
A) lower advertising and marketing costs B) greater efficiency with fewer salespeople C) lower travel expenses due to fewer customer visits D) greater success in making sales due to understanding how buyers buy E) fewer returns from customers who felt pressured into making transactional purchases
In general, which of the following competitive structures is an organization least likely to operate?
A. Monopoly B. Monopolistic competition C. Oligopoly D. Elastic competition E. Pure competition