Which influence on buying decisions is defined as a set of characteristics and social behaviors based on the expectations of others?
A) reference group
B) social class
C) role
D) culture
E) process
C
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Answer the following statements true (T) or false (F)
1.When Carly tries to show Marti that she is genuinely concerned about her well-being, she is engaging in sympathy. 2.We tend to pay extra attention to what we see or hear first (known as the recency effect). 3.We tend to pay extra attention to what we see or hear last (the recency effect). 4.Perception checking involves observing the behavior of another, describing and interpreting what his or her behavior means to you, and putting your interpretation into words in an effort to determine if your perception is correct. 5.By taking stock of yourself, including your emotional state and biases, you are able to avoid taking responsibility for what you bring to the perception process.
Collecting information that is made available to multiple subscribers in standardized form would be characteristic of:
A) a syndicated data service firm B) an internal supplier firm C) customized process firms D) syndicated services firms E) a standardized service firm
Which of the following suggestions will make it easier for you to provide feedback to another person?
a. Be subjective b. Exaggerate c. Speak on others' behalf d. Present your opinions about the other person as facts e. Phrase the issue as a statement
Employer campaign tactics try to dissuade employees from voting for a union by influencing all of the following except:
A. job dissatisfaction. B. utility maximization. C. union instrumentality. D. collective social identity.