Service firms are finding ways to reduce the cost of some of their production work with ________-using information technology to move service operations to places where there are pools of skilled workers.
A. task transfer
B. knowledge transfer
C. mobile environments
D. skills transfer
E. turnkey projects
Answer: A
You might also like to view...
Which statement below is not correct regarding the Projected Benefit Obligation (PBO)?
A. The PBO represents the present value of the retirement benefits earned to date. B. The PBO is based on future salary levels. C. Benefits paid to retirees do not affect the PBO. D. A higher discount rate assumption increases the projected benefit obligation.
The data dictionary describes all of the data elements in the database
Indicate whether the statement is true or false
The FASB and the IASB are reconsidering the role of uncertainty, or probability, in the definition, recognition, and measurement of liabilities. Existing recognition criteria include a probable future sacrifice of resources; one issue involves the minimum probability level to warrant recognition of an uncertain obligation as a liability. IFRS imply a minimum probability level of greater than
_____ percent. a. 50 b. 60 c. 70 d. 80 e. 90
When service failure is severe, the recovery efforts to mend the relationship with the customer should be:
a. delayed b. immediate c. reckless d. subdued