In the ________ metaphor, change is normal and expected and managing it is a continual process.
A. calm waters
B. white-water rapids
C. marine-waters
D. freshwater
Answer: B
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Existing customers ________ than new customers
A) are more critical about the quality of the product B) cost less to serve C) are more price-sensitive D) are less likely to refer new customers to the company
Researchers interested in servant leadership studied 71 teams that had a total of 304 employees who worked in five banks located in China. They found that
a. servant leadership was negatively correlated with team performance and team-level organizational citizenship behavior b. servant leadership was strongly (positively) correlated with team performance and team-level organizational citizenship behavior c. servant leadership was not correlated with team performance and team-level organizational citizenship behavior (i.e., the correlations were approximately zero) d. servant leadership was curvilinearly related with team performance and team-level organizational citizenship behavior such that moderate levels of servant leadership had the best effects
A publisher of photography books finds that it is cost-effective to print 10,000 or more at a time. But a bookstore orders only a few copies of each book, since its customers want to select from a wide variety. This example shows
A. why discrepancies of quantity occur. B. why both discrepancies of quantity and discrepancies of assortment occur. C. neither discrepancies of assortment nor discrepancies of quantity. D. multichannel distribution. E. why discrepancies of assortment occur.
The risk-adjusted discount rate approach to evaluating projects with unequal lives converts the net present value of unequal-lived, mutually exclusive projects into an equivalent annual amount
Indicate whether the statement is true or false