Which of the following would encourage the more positive response to a routine message?
A) A request implied in a communication about an unrelated topic
B) A request made by letter
C) A request made at a group meeting
D) A request made using email
E) A request made in person
Answer: E
Explanation: E) The manager should chose a face-to-face conversation because doing so might encourage the employee to respond more positively. Most people would most likely find it more difficult to refuse the request in a face-to-face conversation, or over the phone, than if they had received the same message by email.
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