Describe the five principles central to service design thinking?
What will be an ideal response?
(1) User-centered: services should be experienced and designed through the customer's eyes; (2) cocreative: all stakeholders should be included in the service design process; (3) sequencing: a service should be visualized as a sequence of interrelated actions; (4) evidencing: intangible services should be visualized in terms of physical artifacts; (5) holistic: the entire environment of a service should be considered.
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Yolanda is not very motivated at her car sales job. She knows the probability is high that if she works hard, she will meet her weekly quota of selling five cars. If she meets her quota, her boss gives her a gift card for a free cup of coffee. Yolanda does not like coffee, thus she does not work very hard to meet her quota. According to this scenario, Yolanda is not motivated because there is a lack of ______.
A. expectancy B. instrumentality C. effort D. valence
Which of the following reasons makes competencies a risky foundation for a pay system?
A. Lack of motivation and objectivity B. The number of stakeholders and the lack of a global standard C. Openness and nonquantifiable nature D. Vagueness and subjectivity
Which one of the following measurement bases applies to investments not subject to equity accounting that are classified as trading securities?
a. Current value b. Book value c. Effective rate of interest method d. Lower-of-cost or market
The error standard deviation is estimated by MSE
Indicate whether the statement is true or false