Using tools such as Pareto charts and fishbone diagrams is most closely associated with which element of the DMAIC improvement cycle?
a. Define
b. Measure
c. Analyze
d. Improve
c. Analyze
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Net income for the year was $29,500 . Accounts receivable increased $2,500, and accounts payable increased$5,400 . There were no other changes in noncash current assets and liabilities. Under the indirect method, the cashflow from operations is $32,400
a. True b. False Indicate whether the statement is true or false
Which of the following is used to measure the difference between a customer's expectations of service quality and what actually occurred?
A) break-even analysis B) SERVQUAL C) the critical incident technique D) gap analysis E) SWOT analysis
Investors who purchased unregistered securities can rescind their purchase but not recover damages
Indicate whether the statement is true or false
McCartney lied on his life insurance application. He said he was 40, but he was really 60. McCartney dies during the seventh year his policy is in force. When the insurance company finds out about the misstatement of age, what will it do?
A) Deny the claim, based on fraud B) Pay the face value of McCartney's policy to his beneficiary C) Pay some fraction of the face value of McCartney's policy to his beneficiary D) Pay the face value of McCartney's policy to his beneficiary if the beneficiary submits documentation attesting to the fact that he/she knew nothing of the misstatement