According to Mintzberg, why can’t the innovative organization rely on deliberate strategy?
a. It is expensive
b. It is difficult
c. It must respond to a complex, unpredictable environment
d. All of the above
c. It must respond to a complex, unpredictable environment
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Captive customers differ from unprofitable customers in that captive customers ________
A) are the result of mismanaged customer selection B) are simply "big spenders" C) are a drain on a business's profits because the cost of acquiring them can never be recovered D) have a low desire to repurchase but are unable to move easily to another company's product E) produce a referral value that is over three times their customer lifetime value
Not all survey methods are appropriate in a given situation
Indicate whether the statement is true or false
Discuss how sales technology such as CRM system and social media tools enable salespeople performing post-sales service behaviors?
What will be an ideal response?
Which of the following scenarios illustrates the use of processed materials in manufacturing?
a. No-Glut Inc. uses rice flour in the manufacture of gluten-free products. b. Zintec Sugar House uses sugarcane to produce white sugar. c. Pace, an automobile company, uses magnesium alloy wheels for its high-end cars. d. Reldex Steel Corp. uses blast furnaces in their manufacturing process.