In dealing with a negative situation, if company leaders try to convince the public the firm is not responsible and the predicament could not have been foreseen, the company is using excuses as a form of impression management
Indicate whether the statement is true or false
TRUE
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While reconciling the checking account, an accountant with Sonic Corporation noticed that an error had been made in recording a check received by the company. Sonic recorded the receipt as $729 and the correct amount of the check was $279 . What reconciling adjustment is required?
a. Add $450 to the company's book balance b. Deduct $450 from the company's book balance c. Add $450 to the bank statement balance d. Deduct $450 from the bank statement balance
Which of the following is one of the internal factors that have a major effect on the performance of salespeople?
A) changes in technology B) the quality of the sales management C) economic shifts D) changes in customers' tastes and buying behavior
Maintaining your air of helpfulness decreases a customer's resistance and establishes a basis for success. Provide some suggestions for dealing with customers who have a complaint or need to exchange an item. What are the implications of having customers not receive a satisfactory remedy to their problems or complaints?
What will be an ideal response?
What is the area under the normal curve for Z ? 1.79?
What will be an ideal response?