The Associated Press Managing Editors ethics code calls on journalists to reciprocate for all favors they receive
Indicate whether this statement is true or false.
FALSE
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One aspect of creating a supportive communication climate is to try and understand the other
person's point of view. This is A) sympathy. B) passive listening. C) strategy. D) empathy.
When writers assume others understand the words they use, share the same skills they possess, and know the obscure facts that they perceive as common knowledge, what bias is occurring?
a. curse of knowledge b. great expectations c. lack of perception d. failure to analyze audiences
The "control of thinking hat" helps you take control of the conflict from the other person
a. true b. false
Which anxiety-reduction technique is based on the premise "it's the negative images in our mind about future events that produce anxiety"?
a. Systematic desensitization b. Cognitive restructuring c. Deep breathing exercises d. Mental rehearsal e. All of the above