Platform refers to ______.

A. the height of a computer monitor
B. politics
C. the way text appears on a cell phone
D. paper, television, desktop, and mobile


D. paper, television, desktop, and mobile

Communication & Mass Media

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John Cassavetes used which of the following

a. tightly framed close-ups or medium shots b. fancy camera work c. action d. quick cuts, short scenes

Communication & Mass Media

The final step in the listening process is __________

a. resolving b. evaluating c. understanding d. selecting e. receiving

Communication & Mass Media

Which of the following are important steps to handling a dissatisfied customer?

A. Work with the customer to set up an action plan that will meet his or her expectations. B. Seek to better comprehend the problem by paraphrasing their feelings. C. Apologize and offer compensation if you can. D. All of the above. E. B and C only

Communication & Mass Media

The fairly stable perceptions we have of our selves are referred to as _____

a. self-esteem b. self-concept c. socialcomparison d. self-fulfillingprophecy

Communication & Mass Media