Use a passive sentence when you don't know or don't want to mention _____________
a. an action
b. relevant information
c. an actor
d. the receiver
c
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Under a system of floating exchange rates, the Swiss franc would depreciate in value if which of the following occurs?
a. price inflation in France b. an increase in U.S. real income c. a decrease in the Swiss money supply d. falling interest rates in Switzerland
If a seller says "These goods are first class," this is an example of:
A. sales talk. B. an express warranty. C. an implied warranty of merchantability. D. an implied warranty of fitness for a particular purpose.
When a company offers consumers the ability to make purchases via a smartphone, this is known as
A. cell selling. B. smart retailing. C. P-commerce. D. channel expansion. E. M-commerce.
Which is true about Service Level Agreements (SLAs)?
A. They ensure that both the service desk and its customers understand their responsibilities, and they describe how service performance is to be measured. B. They should be simple, one to two page documents. If not, customers and IT staff will not take the time to fully read and comprehend them. C. They are typically used to measure the performance of a service desk; other measures are used to measure the performance of the entire IT department. D. They typically do not measure IT service characteristics such as security or availability, as these characteristics are measured by the security and availability teams.