Franchisors usually seek to exercise control over all aspects of the service performance through tightly defined ____________
a. service standards
b. procedures
c. scripts
d. physical presentations
e. all of the above
e
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What is most likely a consequence of paying most or all of a salesperson's compensation in the form of commissions?
A. It encourages teamwork over individual performance. B. It frees the salesperson to focus on developing customer goodwill. C. It will quickly become expensive for the employer. D. It encourages the salesperson to focus on closing the sale. E. It makes the employee appreciate the reward as the reward relates to economic conditions.
Which of the following statements is true with regard to the distribution of time for the duration of an activity?
a. The optimistic time estimate is 3 times shorter than the pessimistic time estimate. b. The most likely time estimate is located at an equidistant interval between the optimistic and pessimistic estimates. c. The pessimistic and optimistic times are asymmetrical around the mean. d. The standard deviation for the pessimistic estimate is higher than that for the optimistic estimate.
What are the two critical uses of job analysis?
What will be an ideal response?
Carla Wolfe orders some inventory from Supplex Co Carla calculates that if Supplex is late in delivery, she will lose about $100 a day in profits. They agree to specify in the purchase order that Supplex will pay Carla $100 a day if late
What is this clause called? A) Penalty clause B) Liquidated damages clause C) Pre-estimated clause D) Guarantee clause E) Defeasance clause