Each of the following is a product classification requirement used by the Kano Model except
A) forward requirements.
B) reverse requirements.
C) indifferent requirements.
D) attractive requirements.
A
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Jung is preparing a report to his supervisor regarding their firm's compliance with the International Code of Ethics for Canadian Business. He highlights in his report that a supplier has been paying bribes to move product faster and that senior management in Jung's company had not responded to this. Jung's company is not in compliance with which principle of the Code?
A) Business Conduct B) Jung's company is in compliance with the Code C) Human Rights D) Community Participation and Environmental Protection E) Employees Rights and Health & Safety
Shudra feels like she has a lot of control over the ethical performance of her employees by setting particular work goals and standards and measuring if they are met. What other primary tool can she utilize to give her even more influence in this area?
a. promotions b. the threat of termination c. bonuses and financial incentives d. performance appraisals
__________is the most complex type of consumer buying decision and is associated with high involvement on the part of the consumer
Fill in the blanks with correct word.
The four characteristics of services are that they are ________.
A. customized, standardized, formalized, and categorized B. tangible, quantifiable, reliable, and durable C. variable, dependable, repairable, and customized D. inseparable, perishable, intangible, and variable E. specialized, tangible, standardized, and perishable